Case Aide | HBCAC Men’s Emergency Shelter

Part Time
Posted 1 year ago

General Description: Monitors the overall conduct and behavior of the residents in HBCAC, assists in meeting the basic needs of the residents.


Essential Duties and Responsibilities:

  • Represent MCCH in the community, in accordance with the agency’s mission and vision.
  • Ensures that residents are safe and secure from internal and external elements.
  • Ensures that residents have all their basic supplies and needs such as toiletries, laundry detergent, etc.
  • Supervises housekeeping chores done by residents to ensure cleanliness and safety of the house.
  • Registers new residents into the facility (HBCAC only).
  • Provides a “listening” ear for residents.
  • Maintain an attitude of respect for residents of the winter shelter.
  • Maintains accurate record-keeping through the documentation of all important and relevant incidences and briefs next staff at shift change.
  • Monitors the conduct and behavior of residents, reporting any unusual and critical incidents to Case Aide Supervisor, Operations Manager and Program Director.
  • Provides emergency intervention in response to hostile situations and crisis.
  • Monitors medication of residents (HBCAC only).
  • Support winter shelter program operations.
  • Provides transportation services for residents in situations where the case manager is unavailable.
  • Attends and participates in the monthly staff meeting and mandatory trainings.
  • Performs other duties as assigned.


Required Knowledge, Skills, and Abilities:


  • High school graduate or GED.
  • Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
  • Knowledge of basic Microsoft Office (Word, Excel, and Outlook).
  • Successful candidates must pass a pre-employment criminal background check.
  • Strong problem-solving skills in dealing with client disputes as well as medical and behavioral challenges.
  • Knowledge and experience in administering CPR and minor first aid.
  • Good driving record preferred.
  • Ability to establish and maintain positive working relationships.
  • Ability to maintain professional boundaries.
  • Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift.
  • Excellent verbal and written communication.
  • Organized, reliable, motivated and able to engage challenging clients.

To apply for this position, please email your resume to

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