General Description: This position is responsible for assisting clients with Diversion Services. Diversion is a strategy that prevents homelessness for people seeking shelter by helping them identify immediate alternate housing arrangements and, if necessary, connect them with services and financial assistance to help them return to permanent housing. The Diversion Specialist must be able to multi-task in a fast-paced front office environment.
Essential Duties and Responsibilities:
• Act as a primary point of contact for individuals screened who may be able to be diverted from entering the homeless system—diversion will generally occur before entering the homeless system but could occur within a few days of entering the shelter.
• Applies a formal diversion and assessment tool with prospective service users, maintaining objectivity in factually determining acuity and whether there is a match between the individual’s needs and the services of the organization or elsewhere in the community.
• Must be willing to work a flexible schedule, to include occasional weekends and/or holidays.
• Provides tools for evaluating and providing solutions to housing needs, facilitates transportation and supportive services; ultimately determining whether they need to be connected with services and financial assistance to help them return to permanent housing.
• Help find alternative housing options using creative problem-solving skills. This position will work to identify a housing solution that, at a minimum, can last for 90 days, but offers the possibility for a long-term housing placement.
• Maintain an active caseload of up to 20 or more clients who need scheduled appointments weekly; monitors progress and assists in compiling all data for reporting purposes into data management software; HMIS/Service Point.
• Conduct assessments such as the VI-SPDAT (v2.0), Acuity Scale, and Full-SPDAT, when deemed necessary.
• Address barriers to housing by assisting clients with applying for benefits and obtaining identification documents, as well as providing referrals to community health services, mental health services, substance use treatment programs, vocational and educational services, and various housing options, including facilitated connections to private landlords.
• Other related duties as assigned.
Required Knowledge, Skills, and Abilities:
• A bachelor’s degree in social/human or family services required, with two or more years of related experience.
• Must have a valid driver’s license with a clean driving record.
• Advanced in entering data into databases, excel spreadsheets, Microsoft Office Suite proficiency required.
• Hands-on experience in social and human services field dealing with diverse populations.
• Knowledge of principles, methods, and procedures of case management and the Housing First Model.
• Knowledge of Trauma-Informed Care and Harm Reduction.
• Knowledge of principles, methods, and procedures in handling substance use, mental illness, and dually-diagnosed populations.
• Ability to develop and maintain positive relationships with co-workers, clients, and community providers.
To apply for this position, please email your resume to firstname.lastname@example.org