Supportive Housing Case Aide | Keys First

Part Time
Posted 1 month ago

General Description:  This is a Permanent Supportive Housing Program dedicated to serving the chronically homeless population in Montgomery County, MD.  In accordance with MCCH’s policy, program staff uses the principles of Harm-Reduction and Trauma Informed Care while providing an overall support system for clients.  The Supportive Housing Case Aide provides daily living and life skills support to a caseload of 28 households (25 individual and 3 families) in their homes and drives clients to appointments and community locations as needed.


Essential Duties and Responsibilities:

  • Assist client(s) with securing housing and coordinates move-in.
  • Assist client(s) with problem-solving, daily living and life skills tasks. Provides social support and a “listening ear” for client(s) concerns.
  • Adhere to the principles of client confidentiality.
  • Monitor safety of client(s) during home visits and communicates any concerns to Case Manager.
  • Document interactions with client(s) via progress notes.
  • Provide orientation to public transportation and other neighborhood amenities.
  • Arrange and/or provide transportation for client(s) to physician, social service, outpatient treatment appointments, and/or to community resources (i.e. grocery store, pharmacy, and clothing bank) as needed.
  • Provide emergency intervention in response to hostile situations and crises and follow protocol to address emergencies to include contacting Case Manager, Program Director, or calling 911 when applicable.
  • Participate in regular staff meetings, trainings, and organization’s staff retreat.
  • Other related duties as assigned.


Required knowledge, skills and ability:

  • Bachelor’s degree in Social Work or Human Services field preferred.
  • A valid driver’s license and dependable vehicle.
  • Strong verbal communication skills; ability to establish and maintain positive working relationships.
  • Ability to write routine reports and documentation.
  • Ability to handle stressful situations and impromptu interactions with clients, and negotiate and deal with a variety of situations.
  • Confidence in dealing with people with mental health disabilities and substance use concerns.
  • Certified in administering CPR and first aid.
  • Knowledge of Trauma Informed Care, Housing First, and Harm Reduction models.
  • Basic computer skills including Word and Excel.
  • Ability to lift at least 20 pounds consistently


To apply for this position, please email your resume to

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